Solution entry · Business applications
Freight Triage Control Tower
A public sample-data browser prototype that models freight email triage as owned, visible work with queue, aging, detail, and resolution views.
What changed in the design.
Customer-neutral framing keeps the pattern reusable without claiming private results.
Before the solution
Exception signals can remain trapped in email and ad hoc follow-up, making ownership, age, priority, and resolution status difficult to see across an operations team.
What was built
The public React and TypeScript Power Apps Code App packages control-tower lanes, owner assignment, email-thread context, SLA views, and resolution actions over fictional sample data persisted in browser localStorage.
Value enabled
The design is intended to turn scattered exception signals into explicit work items with visible ownership and service-level context.
How the public pattern fits together.
Fictional freight email work moves through a browser mock provider into a control tower and explicit owner resolution.
Fictional shipment messages and threads supply the prototype queue.
A shared data-provider interface persists mutable sample items and emails in browser localStorage.
Power Apps views expose queue, age, priority, detail, and status.
An operations user reviews assistance, takes action, and records the outcome.
What the project demonstrates.
- Models freight email work as structured queue items over fictional sample data.
- Shows queue, item detail, aging, and resolution views.
- Supports explicit owner assignment, resolution, and reopening actions.
- Calculates prototype SLA and aging metrics over the local sample records.
- The prototype uses fictional carriers, shipment numbers, messages, and metrics rather than operational data.
- Assignment, resolution, and reopening are explicit user actions.
- A named operations owner remains accountable for the recorded resolution.
- The current implementation uses a mock localStorage provider; Dataverse is described as a future provider swap, not a delivered integration.
- Authentication, authorization, concurrency, audit, connectors, and production escalation policy are not implemented.
- The repository does not establish measured operational improvement or production adoption.
Follow the evidence.
These public sources support the entry. No private customer material or internal evidence was used.
- Freight Triage Control Tower public repository Public project README, data-provider interface, mock provider, state actions, and synthetic scenario content are the evidence base for this entry.
- GitHub public repository metadata Repository created 2026-06-18; last public push 2026-09-10. These are repository facts, not adoption evidence.