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  <title>Bill Whalen solution journal</title>
  <id>https://billwhalenmsft.github.io/journal/</id>
  <link href="https://billwhalenmsft.github.io/journal/"/>
  <link href="https://billwhalenmsft.github.io/feeds/atom.xml" rel="self"/>
  <updated>2026-09-14T12:00:00Z</updated>
  <author><name>Bill Whalen</name></author>
  <entry>
    <title>One local control surface, explicit sensitive-action gates</title>
    <id>https://billwhalenmsft.github.io/blog/home-assistant-estate-panel/</id>
    <link href="https://billwhalenmsft.github.io/blog/home-assistant-estate-panel/"/>
    <published>2026-09-14T12:00:00Z</published>
    <updated>2026-09-14T12:00:00Z</updated>
    <summary>A self-hosted React and TypeScript reference build that combines native Home Assistant cards with custom estate controls on a shared connection and layout.</summary>
    <category term="Personal systems"/>
    <author><name>Bill Whalen</name></author>
  </entry>
  <entry>
    <title>Turn freight exceptions into owned work</title>
    <id>https://billwhalenmsft.github.io/blog/freight-triage-control-tower/</id>
    <link href="https://billwhalenmsft.github.io/blog/freight-triage-control-tower/"/>
    <published>2026-09-14T12:00:00Z</published>
    <updated>2026-09-14T12:00:00Z</updated>
    <summary>A public sample-data browser prototype that models freight email triage as owned, visible work with queue, aging, detail, and resolution views.</summary>
    <category term="Business applications"/>
    <author><name>Bill Whalen</name></author>
  </entry>
  <entry>
    <title>Prototype the reading experience before the ingestion service</title>
    <id>https://billwhalenmsft.github.io/blog/customer-news-hub/</id>
    <link href="https://billwhalenmsft.github.io/blog/customer-news-hub/"/>
    <published>2026-09-14T12:00:00Z</published>
    <updated>2026-09-14T12:00:00Z</updated>
    <summary>An explicitly unpublished static reference interface for exploring how sample product updates could be filtered, scanned, and opened as a digest.</summary>
    <category term="Information design"/>
    <author><name>Bill Whalen</name></author>
  </entry>
  <entry>
    <title>Bring the surrounding record into the work</title>
    <id>https://billwhalenmsft.github.io/blog/customer-360-for-entities/</id>
    <link href="https://billwhalenmsft.github.io/blog/customer-360-for-entities/"/>
    <published>2026-09-14T12:00:00Z</published>
    <updated>2026-09-14T12:00:00Z</updated>
    <summary>An adaptive Dynamics 365 and Dataverse web resource that brings related operational context into the forms where work already happens.</summary>
    <category term="Business applications"/>
    <author><name>Bill Whalen</name></author>
  </entry>
  <entry>
    <title>Making multi-agent work visible</title>
    <id>https://billwhalenmsft.github.io/blog/agent-team-starter-kit/</id>
    <link href="https://billwhalenmsft.github.io/blog/agent-team-starter-kit/"/>
    <published>2026-09-14T12:00:00Z</published>
    <updated>2026-09-14T12:00:00Z</updated>
    <summary>A configurable generator and template set for scaffolding specialized AI agent roles around a visible GitHub Issues work queue and outcome gates.</summary>
    <category term="Agents and AI"/>
    <author><name>Bill Whalen</name></author>
  </entry>
  <entry>
    <title>Keep claims assistance separate from claims authority</title>
    <id>https://billwhalenmsft.github.io/blog/warranty-claims-operations/</id>
    <link href="https://billwhalenmsft.github.io/blog/warranty-claims-operations/"/>
    <published>2026-09-14T12:00:00Z</published>
    <updated>2026-09-14T12:00:00Z</updated>
    <summary>A Power Platform accelerator for structuring warranty and claims intake, review, supporting flows, and human-owned decisions.</summary>
    <category term="Business applications"/>
    <author><name>Bill Whalen</name></author>
  </entry>
  <entry>
    <title>Teach prompting as a team sport</title>
    <id>https://billwhalenmsft.github.io/blog/prompt-escape/</id>
    <link href="https://billwhalenmsft.github.io/blog/prompt-escape/"/>
    <published>2026-09-14T12:00:00Z</published>
    <updated>2026-09-14T12:00:00Z</updated>
    <summary>A multiplayer prompt-engineering escape room that turns clearer instructions, constraints, iteration, and creativity into a playable team challenge.</summary>
    <category term="Agents and AI"/>
    <author><name>Bill Whalen</name></author>
  </entry>
  <entry>
    <title>A seller workflow demo is not an autonomous agent system</title>
    <id>https://billwhalenmsft.github.io/blog/deal-to-glory/</id>
    <link href="https://billwhalenmsft.github.io/blog/deal-to-glory/"/>
    <published>2026-09-14T12:00:00Z</published>
    <updated>2026-09-14T12:00:00Z</updated>
    <summary>A single-commit hackathon MVP that visualizes a deterministic, agent-styled seller workflow from voice or text input through CRM, illustrative attainment, recognition, and simulated notification stages.</summary>
    <category term="Agents and AI"/>
    <author><name>Bill Whalen</name></author>
  </entry>
  <entry>
    <title>Use a tiny tool to see the whole MCP path</title>
    <id>https://billwhalenmsft.github.io/blog/copilot-studio-mcp-lab/</id>
    <link href="https://billwhalenmsft.github.io/blog/copilot-studio-mcp-lab/"/>
    <published>2026-09-14T12:00:00Z</published>
    <updated>2026-09-14T12:00:00Z</updated>
    <summary>A hands-on public lab for deploying a small Model Context Protocol tool server and adding it as a tool in Microsoft Copilot Studio.</summary>
    <category term="Developer labs"/>
    <author><name>Bill Whalen</name></author>
  </entry>
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